• Tech

Entry into Service, Pratt & Whitney-Style

June 2019

Entry into service (EIS) on a new platform is an exciting time for an airline and a defining moment in its history. For an airline, EIS shows a continued investment in the latest aviation technology while internally serving as a testament to the company’s continued growth and the efforts of its employees. However long before the aircraft is delivered, significant groundwork must be completed to ensure that an airline is prepared to operate and maintain the engines over the life of the aircraft. At P&W, we measure ourselves by the success of our customers, so we engage airlines beginning a full 18 months before first aircraft delivery via our EIS Readiness Process.

EIS Readiness is a collaboration between P&W and our airline customers. Early interactions include a review of airline operations and maintenance plans to drive recommended spare parts and tooling analyses. P&W utilizes customizable tools to identify spare parts, consumables, and tooling required for specific maintenance tasks, which support airline procurement decisions. Account Representatives from P&W and Line Replaceable Unit suppliers support ordering activities and remain engaged with the airlines throughout the provisioning process.

Then, P&W assigns EIS Field Service Representatives (FSRs) to airlines leading up to service entry. These FSRs are cross-trained on GTF platforms and bring with them experience working with previous customers to advise airlines early in revenue service.

The structure of EIS Readiness involves formal touch points by way of the Midterm Review and Bootcamp. According to Matthew Stoner, Vice President of Customer Support, “we manage to a no-surprise environment and for us, this means full transparency which supports comprehensive preparation; it’s in our DNA.” In order to keep that promise, these customer meetings are designed to bring together all of the relevant EIS stakeholders to make sure there is alignment on technical, operational and logistical challenges, as well as initial provisioning and process readiness. Working together with the airline and P&W’s Customer Fleet Directors (CFDs), the EIS team completes and manages an EIS gap closure analysis to mitigate any areas of risk.

At the time of writing, the P&W GTF engine has been launched with 36 unique customers and the fleet has accumulated over 2 million hours of flight time. Kyle Craig, CFD for India, Bhutan, and Nepal added, “Customers have shared how reassuring it is that P&W has taken the initiative to put together a very detailed process to ensure they are ready for EIS.”

Last February, Delta Airlines celebrated the EIS of its new P&W GTF-powered A220 aircraft. Soon after, their pilots were on record raving about the increased fuel efficiency and cost savings our engines have become known for, and we love hearing that feedback.

Part of building long-term relationships with our customers means starting from a solid foundation at EIS, and our EIS teams work tirelessly to help us achieve this goal. Simply put, it’s one of the many things that make up the P&W difference.

© 2020 United Technologies Corporation — Pratt & Whitney Division